Cancellations/Refund Policy of Hotel Buddha Residency, Lucknow

• Cancellations can be made by sending an email to info@buddharesidency.in , quoting the online booking confirmation statement, in the email. Please read the cancellation terms and details given below carefully: However cancelled bookings should be intimated on call or text for confirmation.


• Please be informed that all bookings need to be cancelled within the valid cancellation timeframe in order to avoid further charges.


• Please note that it is not possible to cancel an online reservation made on a special promotional offer. Online bookings on discounted rates for promotional offers are Non- Cancellable/ Non-Changeable and Non-Refundable.


• Cancellations for a hotel room reservation must be prior to the expected date of arrival, by 12:00 Noon Indian standard time.


• Cancellations/refund for Hotel Room reservation amount will be refund as per the following schedule:
  
  1. One week prior to Check-in amount will be 75% refund.
  2. 72 hours prior to Check-in amount will be 50% refund.
  3. 48 hours prior to Check-in amount will be 25% refund.
  4. 24 hours prior to Check-in amount will be No refund.
  5. Group booking cancellation/refund policy will be decided on case to case basis.


• Any change in date of confirmed booking there will be 50% amount deducted from total cost of booking.


• A no-show will be considered a cancellation. That is, if for whatever reason, check-in to The Buddha Residency, Lucknow is not done on the arrival date stated in the booking confirmation email; The Buddha Residency, Lucknow will charge for one night's accommodation without prior warning. The stay is guaranteed for the entire duration and any check-out before the requested departure date will be charged in full.


• Cancellation requests are also accepted through phone (+91-522- 4956999,9415036528) between 9:00 hours to 18:00 hours.


• Should the cancellation not be made accordingly, The Buddha Residency Lucknow is not to be held responsible for eventual penalties charged to the credit card.


• On cancellation, the money will be credited to the same account used while making the booking. For example, if a credit card was used, the appropriate charge reversal will be made. If a debit card was used, the money will be credited back to the debit card.


• The refund will be processed within 4 working days from the date of the cancellation request. Depending on the bank, the refund may take slightly longer to reflect in the account statement. Usually this may take about 14 working days or more for refunds to hit their respective accounts.


• All matters regarding hotel policy shall be governed by, construed and enforced in accordance with the laws of India and the Courts in Lucknow jurisdiction.